Galla Rock Shirt & Patterns offers the following Returns Policy:
1. We give no cash refunds on returns.
2. We do not exchange patterns or accept any return on patterns. the reason? we have had folks get the patterns, trace them and then try to return for a refund.
3. Custom clothing that has been made to your measurements: when you place a custom order, it is cut immediately and put in line to be constructed. Thus, no refunds will be made, PERIOD, unless we choose to refund.
4. Any order cancelled prior to shipping (other than custom orders which are not refundable) but after labels are printed will be refunded less the expended postal costs, plus any credit card and/or PayPal fees.
5. We hate to be so blunt about it, but if you do not like our policy, do not order from us. We will adhere to this policy.
Galla Rock Shirt & Patterns offers the following Lay-a-way Policy:
We now offer layaway subscription for certain custom clothing items as a curtesy to our customers. The rules are short, sweet and to the point:
1. We begin making your order when you make your first payment and provide all information, including measurements.
2. We will have your order ready to ship prior to your need by date, and will ship after your final payment is made.
3. As your order is a custom order, there will be no refunds. If you receive your order and have any problem over what we made and what you ordered, we will redo what is needed to make you a satisfied customer.
4. Payments are due each 30 days per the scheduled amount you chose. If you fail to make your required payment, and it remains outstanding for thirty days, your order will be considered cancelled and all funds paid will be considered forfeited by you.